Address: Xinzhen Town Industrial Zone, Wen'an County, Langfang, China
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ProductsThe company produces Kangjia drum, Latin drum, Guinbi drum, African drum, Bongo drum, Middle East drum, box drum, samba drum, a total of more than 200 kinds of products.
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About UsThe company has accumulated strong technical strength, rich and production experience. Formed a technical research and development, musical instrument production and market development team.
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BlogDesigned Let domestic customers engaged in the music industry use high-standard professional products, the prosperity of cultural undertakings and cultural industries, mention national cultural soft power. Leveraging the Company's presence in the international music market to further integrate Chinese percussion music The music culture is spread all over the world.
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ServiceThe products are distributed in most regions of the country and overseas countries along the Belt and Road and the European and American markets, providing customers with better musical instrument equipment and enjoying a high reputation in the world.
Service Features
★Professional team:Yundi musical instrument after-sales service team is composed of a group of experienced and skilled professionals, able to provide customers with professional services.
★Quick response：Yundi musical instruments focus on service efficiency, for customer consultation and repair needs, can respond quickly and quickly deal.
★Close care:Yundi musical instrument pays attention to customer experience, and always maintains a patient and meticulous attitude in the service process, so that customers can feel the warmth of home.
Service Purpose
The after-sales service team of Yundi musical instrument always adheres to the customer-centered, professional and considerate service as the purpose, to ensure that every customer can enjoy a worry-free experience in the process of purchasing and using Yundi musical instrument products.
Product consultation and purchase guidance: Yundi Musical Instruments provides product consultation and purchase guidance services to help customers choose musical instrument products that suit their needs.
After-sales service
Warranty Policy
We offer musical instruments with a comprehensive warranty policy. Under normal use, the musical instrument product enjoys a one-year limited warranty service from the date of purchase. During the warranty period, if the failure caused by product quality problems, we will provide free repair or replacement services.
Maintenance Services
(1) When your musical instrument fails, please contact us first to describe the failure phenomenon so that we can provide you with professional maintenance suggestions. (2) We will arrange maintenance services for you according to your instrument model and failure conditions. (3) During the maintenance process, we will conduct a comprehensive inspection and maintenance of your musical instrument to ensure that it can return to normal use after maintenance.
Replacement accessories
(1) During the warranty period, if the accessories are damaged due to product quality problems, we will replace them for you free of charge. (2) Outside the warranty period, we provide parts replacement services, but need to charge the corresponding fees. We will provide you with an accurate quotation based on the musical instrument model and damaged accessories information you provide.
Commissioning and maintenance
Regular maintenance is essential for the life and performance of the instrument. We recommend that you regularly maintain the instrument to ensure its best condition.
Technical Support
(1) We have a professional technical team to provide you with comprehensive technical support services. (2) If you encounter any problems in the process of using musical instruments, or need to know the use methods and skills of musical instruments, please feel free to contact us, we will be happy to answer for you.
After-sales hotline
In order to make it convenient for you to contact us at any time, we have set up an after-sales hotline service. You can call our after-sales hotline to inquire about the after-sales service of musical instruments. We will provide you with timely and professional answers.
Complaint handling
(1) If you are not satisfied with our after-sales service, you are welcome to lodge a complaint with us. (2) We will take your complaint seriously and investigate and deal with it as soon as possible. We will contact you by phone, email, etc., to understand the specific situation, and to provide you with a satisfactory solution. (3) We will continue to improve and optimize our after-sales service process to ensure that you can enjoy more professional service. Thank you for your support and trust! We will continue to work hard to provide you with more quality after-sales service of musical instruments.
